60-Day CutisRx Satisfaction Guarantee
For a patient's first CutisRx plan, if the patient is not satisfied within 60 days, the patient may message CutisRx through the patient portal. The care team may help adjust frequency, amount, or pathway when clinically appropriate. If CutisRx still is not the right fit, CutisRx may refund the first month's plan charge. This guarantee applies to the first CutisRx plan only and does not require returned prescription or compounded products, which should not be mailed back unless support specifically instructs the patient to do so. Shipping charges, replacement shipments, renewals after the first month, and 90-day plan charges beyond the first-month equivalent are excluded unless expressly approved by support or required by law.
Cancellation
You can cancel your subscription at any time through your patient portal or by emailing cutisrxskincare@gmail.com at least 48 hours before your next billing date.
Refunds are not available after an order has been processed or shipped, but if you believe there was a billing error, contact cutisrxskincare@gmail.com with your order number so we can review it.
Prescription and custom products
Due to pharmacy, safety, and quality-control restrictions, prescription products, compounded products, and custom-formulated skincare products that have been processed, dispensed, or shipped cannot be returned, restocked, or reused. Do not mail products back unless support specifically instructs you to do so.
Damaged, incorrect, lost, or missing shipments
If your shipment is damaged, incorrect, lost, or not received, email cutisrxskincare@gmail.com within 48 hours of delivery or the expected delivery date. Include your order number, tracking number, and photos of any damage or incorrect items so CutisRx can review the issue.
If a shipment issue is approved after review, we may provide a replacement, credit, or other resolution where permitted by law and the applicable pharmacy or fulfillment partner's procedures.
Unwanted or unused products
Unwanted, opened, used, processed, dispensed, shipped, prescription, or custom-formulated products are not eligible for return or refund except where required by law or expressly approved by support.
Safe disposal
If you have unused prescription products or custom-formulated products, follow the disposal instructions provided with the product, the dispensing pharmacy's guidance, or applicable FDA and local disposal guidelines.