This Privacy Policy explains how CutisRx collects, uses, discloses, and protects information when you visit our website, use our online services, or communicate with us.
CutisRx operates a digital platform, marketplace, and administrative pathway that may connect consumers with independent healthcare professionals, third-party telehealth networks, pharmacies, fulfillment partners, and service providers. Those third parties may have their own privacy practices, terms, consents, or notices.
Information we collect
- Contact information, such as your name, email address, phone number, and mailing address.
- Account information, login details, portal activity, and preferences.
- Intake, questionnaire, photo, skin concern, health history, allergy, medication, and treatment information you choose to submit for provider review.
- Payment and transaction information processed by our payment service providers.
- Subscription, order, shipping, fulfillment, cancellation, and support information.
- Communications you exchange with our team, providers, pharmacies, fulfillment partners, or support partners.
- Device, usage, cookie, analytics, marketing preference, and advertising attribution information.
Sources of information
We collect information directly from you, from your use of the website or online services, from payment processors and technology vendors, and, where applicable, from independent healthcare professionals, telehealth networks, pharmacies, fulfillment partners, or other parties involved in the services you request.
How we use personal information
We use information to operate the website and platform, create and maintain accounts, route requests for independent provider review, process payments and subscriptions, coordinate fulfillment, communicate service updates, provide support, personalize and improve the services, prevent fraud or misuse, comply with legal obligations, enforce agreements, and measure marketing performance where permitted.
How we share information
We may share information with independent licensed providers, third-party telehealth networks, pharmacies, fulfillment partners, payment processors, hosting and technology vendors, communications vendors, analytics and advertising partners, professional advisers, regulators, law enforcement, or other parties when required by law or needed to provide the services you request.
Health information
Some health information may be protected by HIPAA or similar state privacy laws when it is created, received, maintained, or transmitted by an applicable covered entity or business associate involved in your care. When HIPAA applies, use and disclosure of protected health information is described in our HIPAA Notice.
CutisRx does not provide medical services, medical advice, or clinical diagnoses. All medical evaluations, chart reviews, and clinical encounters are conducted independently by licensed healthcare professionals within an outsourced, third-party telehealth provider network.
Cookies, analytics, and advertising
We may use cookies, pixels, analytics tools, and similar technologies to operate the website, remember preferences, understand usage, measure campaign performance, prevent fraud, and support advertising where permitted. You can control cookies through your browser settings, but some features may not work properly without them.
Your choices
You may request access, correction, deletion, or other privacy choices where applicable by contacting us. You may unsubscribe from marketing emails using the instructions in those messages. Some information must be retained when required for clinical, legal, security, or operational reasons.
Security and retention
We use administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is perfectly secure. We retain information for as long as needed to provide services, meet legal obligations, resolve disputes, and enforce agreements.
Children
The website and online services are not intended for children under 13. Products or services requiring an account, intake, telehealth review, or subscription are intended for adults who can enter into a binding agreement.
How to contact us
Email noreply@cutisrxskincare.com with privacy questions or requests.